In registering with us, you accept the following Terms of Registration which set out the terms of contract between you and St George International. These terms and conditions refer to courses at St George International in London
Booking and payment
We recommend that you book your course with St George International using our online booking system at www.stgeorges.co.uk.
You may also book your course:
1. by emailing your Registration Form to info@stgeorges.co.uk
2. by posting your Registration Form to: Registration Department, St George International, 79-80 Margaret Street, London W1W 8TA, UK
3. by visiting us at the above address (office hours are 08.30 to 17.30)
The minimum age for English language courses at St George International London is 16. When you book a course with St George International, you must pay:
1. A non-refundable registration fee of £75 for full-time/ flexible courses and £50 for evening courses
2. Your course fees
3. Your accommodation fees if you have requested accommodation
4. A non-refundable accommodation booking fee of £50 if you have requested accommodation
5. Your airport transfer fees if you have requested an airport transfer
6. A charge of £15 if you choose to pay by bank transfer
The price of your first course book is included in your registration fee. The price for any additional course books is £30.00.
You may pay your fees in the following ways:
1. International Bank Transfer to:
Account Name: St George International Limited
Metro Bank, 113 High Street, Watford WD17 2DQ
Account number: 31616115
Sort code: 23-05-80
Iban number: GB97MYMB23058031616115
SWIFT BIC: MYMBGB2L
Please ensure all bank charges for international transfers are paid in addition to the fees.
2. Credit/Debit card (AMEX / Master / Visa card)
N.B. There is a supplementary charge of 2% for online credit/Debit card payments made from overseas.
3. Cash payment in person at SGI Head Office
We are unable to confirm your place until fees have been received.
Cancelling or postponing a course and accommodation after you have started your course
If you cancel your course after your course has started, we will not be able to refund your course fees but we may be able to defer the number of course weeks that you are cancelling to a later date, provided that deferment is within 12 months of the last day of attendance. If you cancel and leave during the week ( for example on a Monday, Tuesday etc) you would lose the remainder of your course for that week and any deferment would start from the following week.
In the case of Flexi One-to-One tuition courses, to cancel an individual one-to-one lesson you must give 48 hours’ notice. If you give 48 hours’ notice then you will be able to re-schedule the lesson. If you fail to give 48 hours’ notice you will forfeit the lesson. In no circumstances would you be refunded for the lesson.
If you wish to cancel your accommodation after you have arrived, you will be charged according to the cancellation policy of the specific accommodation you booked as specified on the webpage of each accommodation type.
We strongly recommend that you take out insurance in case you are unable to start or finish your course for reasons outside your control, such as illness.
Cancelling or postponing an adult course and accommodation before the course has started
If you decide to cancel a Course/Accommodation, you must do so in writing to SGI. The following cancellation notice periods and fees apply:
- more than 30 working days' notice before the course begins: we will retain your Registration Fee and Accommodation Finding Fee (if you have requested accommodation) and refund the balance of your fees.
Please note: Due to the variance in cancellation policies of the student residences we use, please check individual student residence pages for their cancellation details.
- between 15 and 29 working days’ notice before the course begins: we will retain 50% of your full fees and refund the balance of your fees.
- fewer than 15 working days’ notice before the course begins: no refund can be made.
Please note: If we have issued you with a visa letter to support a visa application, we can only accept a cancellation due to visa refusal. If you cancel your course for any other reason, we will not be able to refund your fees.
If you must cancel your course due to visa refusal, please send us a copy of your visa failure notice, and we will refund to you your fees minus £500 administrative fee. In most cases, it is better to arrange accommodation once you have your visa. However, in some cases you may prefer us to arrange accommodation before you apply for your visa – for example, if your registration is urgent. In this case, we will also ask you to pay 4 weeks’ accommodation fees, or full accommodation fees in case you are staying for fewer than 4 weeks. If you need to cancel the accommodation due to visa refusal, or postpone it, you will be charged in line with our normal cancellation terms.
If full course and accommodation fees are paid to SGI prior to the commencement of a course and it transpires that a fraudulent application has been made to the visa authorities in the country of origin of the applicant using documents supplied by Saint George International, SGI reserves the right to retain all fees paid.
In all cases, refunds will be made to the person who paid fees and using the same method of transaction.
Data Protection
Please see our privacy policy for details on how we process the information collected about you through your use of the Website. The Privacy Policy is incorporated into these User Terms.
Evening Courses
Once a course has started, students will not be able to recover classes missed, no matter what the reason for the absence. The only exceptions to this rule is, when evidence of an illness is provided in the form of a doctor’s letter (original).
Your English level
It is your responsibility to check the level of English you need for the course you wish to take (please see our brochure or website). If you are uncertain about your level, please contact the school: we will be happy to advise you. We strongly recommend that you complete the on-line test.
If your level of English is unsuitable for the course you have booked, we reserve the right to move you to a more suitable one, or to refuse you admission to the school. If we move you to a more expensive course as a result, you will be expected to pay the difference.
If you are a complete Beginner in English enrolled on an adult course you will be required to take one-to-one tuition until your level is high enough to join a class.
Insurance
Before you arrive in the UK, we strongly recommend that you take out insurance for your own financial and personal security.
You can take out your own insurance or take out the International Student Policy offered by Endsleigh Insurance Services Limited which has been specially designed for overseas students studying in the UK.
The International Student Policy covers:
1. emergency medical expenses
2. repatriation
3. cancellation or curtailment charges
4. baggage
5. personal money, passport and documents
6. course fees
7. personal liability
8. legal expenses
Please read the International Student Policy in order to establish the full terms of the cover, which is available through the Insurance section of our website at www.stgeorges.co.uk.
NB It is advisable to take out your student insurance at the time of booking your trip as cover will commence for pre-departure cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel your course for an insured reason such as illness or serious accident preventing you from travelling.
To take out the International Student Policy please click here
Liability
St George International will not accept liability for damages for death, personal injury or any breach of contract or improper performance of the contract or negligence in situations where the claim arises out of circumstances, which were neither due to the fault of St George International or other suppliers because:
1. The failure which occurred was due to your fault
2. The failure was due to a third party unconnected with the provision of the services to be provided under our contract with you and was unforeseen and unavoidable
3. The failure was due to unforeseeable and unusual circumstances beyond St George International’s control, the consequences of which could not have been avoided even if all due care had been exercised
4. The failure was due to some event that St George International or any other supplier could not foresee or forestall even with due care. In respect of damage other than death or personal injury St George International’s liability will be limited to a reasonable sum. In respect of air carriage, sea carriage and any other matters governed by an international convention, St George International’s liability in all cases will be limited in accordance with the applicable international convention.
In the event that there is any defect in the service provided by St George International or any supplier of St George International, you must at your earliest opportunity notify St George International and such other supplier immediately of such a defect. Such notification must be in writing or in an appropriate form.
Force Majeure
St George International is not liable for any failure or delay in providing our services that occurs as a result of any event outside our reasonable control, such as but not limited to war, disease outbreak, natural disaster or terrorist attack. In such cases, we will immediately notify you in writing and shall be excused from performing our obligations for the duration of the force majeure event.
Visas
St George International, as a British Council accredited English language course provider is a UKVI approved education provider. This means that we are approved to accept bookings for English language courses and provide visa support for candidates who need to apply for a visa in order to study in the UK.
If you would like to apply for a Short-Term Study Visa, you will need a visa letter from Saint George International. You will also need to show us evidence of your English language level and pay us your non-refundable course deposit of £250 or full fees as requested. If you are refused a visa, please let us see a copy of your visa refusal letter and we will refund to you your fees minus £250 deposit and any accommodation cancellation fees. No refund will be provided without a copy of your official refusal notice.
In most cases, it is better to arrange accommodation once you have your visa. However, in some cases you may prefer us to arrange accommodation before you apply for your visa – for example, if your registration is urgent. In this case, we will also ask you to pay 4 weeks’ accommodation fees, or full accommodation fees in case you are staying for fewer than 4 weeks. If you need to cancel the accommodation due to visa refusal, or postpone it, you will be charged in line with our normal cancellation terms.
Please ensure you apply for your visa in good time so as to obtain the visa for when you want to start your course. When you have received your visa, please pay the balance of your fees immediately.
When you arrive at our school, you will have a number of responsibilities:
- You must give us a copy of your passport, visa and ID card if you have one.
- You must tell us your address in the UK and your contact details, including email and telephone number – and update us whenever these change.
- You must attend your lessons regularly for the duration of your course.
Once you have received your visa, full fees must be paid to SGI before you enter the UK. Once full fees are paid, a certificate of registration (stating your course has been fully paid) will be provided. This certificate will need to be shown at the UK border to the UK Border Agency to enable entry into the UK .
Complaints
We are committed to providing the highest level of customer care. If you do have a complaint, please report this as indicated below.
Stage 1
If you are unhappy about any aspect of our service, please contact the following SGI staff:
Students currently studying at our adult school
Please contact the school Reception and ask to speak to the Academic Principal.
Students (or parents of students) currently studying at one of our Young Learner schools
Please contact the Course Office and ask to speak to the Centre Manager.
Students who have not yet arrived or who have already left an SGI Centre
Please contact customer service by email or telephone:+44 (0) 207 299 1700.
We will respond immediately to any complaints from students that are currently studying at one of our schools. In cases where the student is not on-site or the complaint has come from a parent, we will send a written reply within 48 hours.
Stage 2
Most problems are able to be resolved quickly and informally but if students (or parents) are dissatisfied with the outcome of their concerns, they should write to:
The Chief Executive, St George International, 79-80 Margaret Street, London W1W 8TA
In the case of expulsion, students/parents have the right of appeal but an appeal can only be heard after the student has been removed from the school.
We are committed to providing high standards of tuition and pastoral care. Our schools in the UK are regularly inspected by English UK (British Council). English UK will act as a third party adjudicator for any unresolved dispute.
Other
In the event of insufficient enrolments for a course, the school reserves the right to offer an alternative course of equal value. We reserve the right to change course programmes and locations without prior notice in the event of unforeseen circumstances beyond our control or if in the best interests of the school.
We reserve the rights to amend these terms and conditions at any time.
Photography and Testimonials
All photographs and testimonials taken of students while attending a programme at St George International may be used on our website and on our promotional materials including brochures, banners, flyers, posters etc. We reserve the right to publish images where permission has been received in writing for students over the age of 18, and images of young learners where permission has been received in writing from students and a parent/guardian.
Young Learners
The following terms and conditions apply to all SGI Young Learner course bookings, regardless whether the course is booked directly or through an Educational Tour Operator (ETO). By enrolling a student under 18, you agree to the terms and conditions on their behalf.
1. Payments
1.1 To make your booking, you must submit a registration form and pay a £375 deposit, which is part of your total fees, and the £75 registration fee, within 3 working days of submitting your form. Both payments are non-refundable.
1.2 Full fees as quoted on your pro-forma invoice must be paid at least 6 weeks before the course start date. We cannot guarantee to hold the student's place on the course unless all fees are paid in full and on time. Students with unpaid fees will not be admitted to the course.
1.3 Payment can be made by bank transfer direct to SGI or through our online payment provider Stripe. In addition to a Stripe handling fee of up to £7, all card payments will be subject to a 2% fee levied by the card company. These fees are non-refundable.
1.4 It is your responsibility to cover all bank charges and exchange rate differences for payments.
1.5 On arrival, all residential course students need to pay a refundable damage/key deposit of £50, which can be deducted from their pocket money (see section 8).
2. Course package prices include:
Full supervision by qualified and experienced staff
At least 15 hours a week of lessons/programmed activities
At least one full-day study tour per week, including entrance fees, and a full programme of social events. (For full programme descriptions please see the individual course details).
All learning materials, SGI language course portfolio and end of course certificate
Transfers on scheduled arrival and departure days from and to designated airports/Eurostar train stations only.
Package prices do not include:
Transfers that are not on scheduled arrival and departure days, or not from and to the designated airports/ Eurostar train stations.
Occasional optional activities such as trips to amusement parks or the theatre.
3. Cancellations, changes to bookings and refunds
3.1 Cancellations must be made in writing to SGI Head Office. Once a booking has been confirmed, the following cancellation notice periods and fees apply:
More than 6 weeks before the course start date: you must pay £375 deposit and £75 registration fee
4-6 weeks before the course start date: you must pay 60% of course fees and £75 registration fee
Less than 4 weeks before the course start date, non-arrival or early departure from the course: No refund will be made
For any notice period given, a ‘week’ counts as Sunday to Saturday.
3.2 Any refunds must be made by the same payment method and to the same source as the original payment. Fees are not transferable to other students.
3.3 We reserve the right to charge an administration fee for any changes made to the original booking.
3.4 In the event that SGI has to cancel a course, we will do our best to move the student to an equivalent programme. If this is not possible, we will refund all fees paid to SGI, but will not refund any other payments, such as for flights.
4. Visas
4.1 It is the responsibility of the client to check the student's visa requirements for entry into the UK, and if necessary apply for and ensure the student is granted the appropriate visa for their period of study with SGI. Information on visas can be found on the UK Home Office website.
4.2 SGI will only issue visa support documentation once all booking requirements are met and all fees due have been paid.
4.3 If you have not received your visa 2 weeks before the course starts, you must inform us so we can work with you to make any necessary arrangements.
4.4 If a visa application is rejected and we receive notice in writing, along with a copy of the visa refusal letter, we will refund the following:
More than 2 weeks before the course starts: all fees except the £75 registration fee and any courier charges
2 weeks or less before the course starts: all fees except the £375 deposit, the £75 registration fee and any courier charges
We will only offer refunds in cases for visa refusal where the student followed UK Home Office guidelines for their visa application.
4.5 If a student arrives at one of our centres without the correct visa, we are required by law to arrange for them to leave as soon as possible.
4.6 All decisions on visa applications made by the UK Home Office are final.
5. Arrivals and departures
5.1 All students arriving and departing between 10.00 and 18.00 on official arrival and departure days are entitled to transfers from/to the following airports/ Eurostar terminal at the standard price:
London Heathrow, London Gatwick, St Pancras International
Leys School, Cambridge: London Heathrow, London Stansted
5.2 Do not book flights or make travel arrangements until you have received the booking confirmation documents from SGI. If you cannot book flights for the official arrival and departure dates, you must check with SGI before booking flights for another date.
5.3 If you choose to make your own travel arrangements and arrive at the centre directly, please inform us of your intended arrival time. We cannot give any refunds for students not using the SGI transfer service.
6. Insurance
Before you arrive in the UK, we strongly recommend that you take out insurance for your own financial and personal security.
You can take out your own insurance or take out the International Student Policy offered by Endsleigh Insurance Services Limited which has been specially designed for overseas students studying in the UK.
The International Student Policy covers:
1. emergency medical expenses
2. repatriation
3. cancellation or curtailment charges
4. baggage
5. personal money, passport and documents
6. course fees
7. personal liability
8. legal expenses
Please read the International Student Policy in order to establish the full terms of the cover, which is available through the Insurance section of our website at www.stgeorges.co.uk.
NB It is advisable to take out your student insurance at the time of booking your trip as cover will commence for pre-departure cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel your course for an insured reason such as illness or serious accident preventing you from travelling.
To take out the International Student Policy please click here
6.2 Pre-existing medical conditions are not covered by the insurance.
7. Medical information
7.1 You must inform us of any medical, dietary or other details which may affect the student’s ability to participate in the course before the course starts. Any student arriving with a serious medical condition not previously reported, which requires regular staff supervision, may be sent home with no refund of fees.
7.2 Students must hand in any medication they bring with them to course staff on arrival. Medicines will be administered under supervision by course staff.
7.3 In case of a medical emergency, if the student’s parents/guardians cannot be contacted, SGI will act with a duty of care and will arrange for a doctor to give any medical treatment considered necessary, as well as authorise the administration of an anaesthetic and operation.
8. Pocket money
8.1 We recommend that students bring £100 pocket money per week. To avoid students having to carry large amounts of cash, we offer a free pocket money transfer service. Pocket money can be sent as a Sterling cheque made payable to St George International or by bank transfer. Instructions will be sent to you in your pre-arrival information. You are responsible for all bank charges. We are unable to accept any online or credit card payments for pocket money.
9. Emergency contact details
9.1 It is your responsibility to inform SGI of an emergency contact telephone number where a parent/guardian/agent can be contacted 24 hours a day, including the student's arrival and departure days.
10. The course
10.1 All courses and course components are run subject to demand.
10.2 We reserve the right to change course arrangements and prices without advance notice.
10.3 On the first day of the course, students will complete a placement test and will be placed in a class appropriate to their language level, maturity and age. Once the course has started, we reserve the right to move students to the class most appropriate for their language level.
10.4 We offer a wide range of activities on our courses. All activities are supervised by qualified staff and all necessary sports and safety equipment is provided. By agreeing to these terms and conditions you are giving permission for your child to participate in all activities.
11. SGI rules
The following rules apply to behaviour on our courses, including during study tours and in all accommodation.
12. Complaints procedure
12.1 We are committed to providing the highest level of customer care. If you are not satisfied with our service, please see the complaints procedure.
13. Privacy policy
13.1 By making a booking with SGI you are agreeing to the storage and use of the personal information you supply about the student and yourself for SGI's purposes only, which may include issuing confirmation documents, processing payments, managing course arrangements and helping students in need of medical attention.
13.2 We will not pass any personal details on to any other organisation or third party.
13.3 We may take photographs of students at the beginning of the course for identification cards.
13.4 SGI may take photographs of social events, lessons and activities which may be used in promotional materials, such as brochures and the website. Please indicate on the registration form if you are not happy for the student's photograph to be used for promotional purposes.
13.5 Please see our full website cookies and online privacy policy.
14. Intellectual property
14.1 All intellectual property rights in SGI’s name and logo, website, promotional and marketing materials and all course and examination content and materials belong to SGI. Anyone seeking to use, publish or copy any of SGI’s materials needs to seek our permission in order to do so.
15. Liability
15.1 SGI will only be responsible for loss or damage suffered by a student which occurs as a foreseeable result of SGI’s breach of the terms and conditions or its negligence.
15.2 Nothing in the terms and conditions shall limit or exclude SGI’s liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
16. Force majeure
16.1 SGI are not liable for any failure or delay in providing our services that occurs as a result of any event outside our reasonable control, such as but not limited to war, disease outbreak, natural disaster or terrorist attack. In such cases, will immediately notify you in writing and shall be excused from performing our obligations for the duration of the force majeure event.
17. Legal enforcement
17.1 These terms and conditions are governed by English law. English courts will have exclusive jurisdiction to settle any disputes that may arise out of the terms and conditions.
Information is correct at time of publication but may be subject to change.
This section of our terms and conditions applies to SGI's young learner courses only.